Realm9 Support

Submit a Support Request

Track Your Ticket

Frequently Asked Questions

How do I reset my password?

Click "Forgot Password" on the login page. You will receive an email with a reset link. If you don't receive it within 5 minutes, check your spam folder or contact support.

How do I connect my AWS account?

Go to Settings > Cloud Connections > Add Connection. Select AWS and follow the guided setup to create an IAM role with the required permissions.

Why is my Terraform plan taking too long?

Large state files or many resources can slow down plan operations. Try splitting your infrastructure into smaller workspaces. If the issue persists, contact support with your workspace name.

How do I add team members?

Go to Settings > Team > Invite Members. Enter their email addresses and select the appropriate role (Admin, Developer, or Viewer).

What are the SLA response times?

PriorityFirst ResponseResolution
P1 - Critical30 minutes4 hours
P2 - High2 hours8 hours
P3 - Medium8 hours24 hours

How do I check system status?

Visit our system status page or subscribe to status updates via email. Major incidents are communicated proactively.