Sign in to Realm9 Support
Enter your @realm9.app email to receive a verification code.
Enter your @realm9.app email to receive a verification code.
Go to the Realm9 login page at uom.realm9.uk and click "Forgot Password". Enter your email and you'll receive a reset link. If you don't receive it within 5 minutes, check your spam folder or raise a support ticket.
Navigate to Environments in the sidebar and click Create Environment. Fill in the name, type (Development, Staging, Production, Testing, or Sandbox), cost information, and assign business and technical owners. Click Create to finish.
Go to Bookings in the sidebar and click New Booking. Search and select the environment, choose your start and end dates, provide a business justification, and submit for approval. Your manager will receive a notification to approve or reject the booking.
Navigate to Terraform > Cloud Connections and click Add Connection > AWS. Enter a connection name, configure your IAM role ARN, select the regions you need, test the connection, and save. Azure (Service Principal) and GCP (Service Account) are also supported.
Large state files or many resources can slow down plan operations. Try splitting your infrastructure into smaller workspaces within Realm9. You can also check Terraform > Runs to see the run history and identify bottlenecks. If the issue persists, raise a support ticket with your workspace name.
Go to Members in the sidebar. Click Invite Members, enter their email addresses, and assign a role:
| Role | Access |
|---|---|
| Admin | Full platform access, user management, billing, security |
| Manager | Approve bookings, manage team environments, view reports |
| User | Create environments, submit bookings, Terraform projects |
| Viewer | Read-only access to environments and bookings |
First connect a cloud provider via Terraform > Cloud Connections. Then create a project under Terraform > Projects, and add workspaces with Git integration, variable management, and state management. You can enable Auto-Plan to automatically run Terraform plans on Git commits.
| Priority | First Response | Resolution |
|---|---|---|
| P1 - Critical (Service down) | 30 minutes | 4 hours |
| P2 - High (Feature impacted) | 2 hours | 8 hours |
| P3 - Medium (General question) | 8 hours | 24 hours |
Full documentation is available at uom.realm9.uk/docs. It covers Getting Started, Environment Management, Bookings, Terraform Integration, Cloud Connections, Observability, Members & Roles, Configuration, and the API Reference.
Realm9 includes built-in observability with agent-based service discovery, real-time centralised log aggregation, performance monitoring across your stack, and investigation tools with PDF export. Navigate to Observability in the sidebar to get started.