Go to the Realm9 login page at uom.realm9.uk and click "Forgot Password". Enter your email and you'll receive a reset link. If you don't receive it within 5 minutes, check your spam folder or raise a support ticket.

Navigate to Environments in the sidebar and click Create Environment. Fill in the name, type (Development, Staging, Production, Testing, or Sandbox), cost information, and assign business and technical owners.

Go to Bookings in the sidebar and click New Booking. Search and select the environment, choose your start and end dates, provide a business justification, and submit for approval.

Navigate to Terraform > Cloud Connections and click Add Connection > AWS. Enter a connection name, configure your IAM role ARN, select the regions you need, test the connection, and save.

Large state files or many resources can slow down plan operations. Try splitting your infrastructure into smaller workspaces within Realm9. Check Terraform > Runs to see history and identify bottlenecks.

Go to Members in the sidebar. Click Invite Members, enter their email addresses, and assign a role.

Role	Access
Admin	Full platform access, user management, billing, security
Manager	Approve bookings, manage team environments, view reports
User	Create environments, submit bookings, Terraform projects
Viewer	Read-only access to environments and bookings

Priority	First Response	Resolution
P1 - Critical	30 minutes	4 hours
P2 - High	2 hours	8 hours
P3 - Medium	8 hours	24 hours

Full documentation is available at uom.realm9.uk/docs. It covers Getting Started, Environment Management, Bookings, Terraform Integration, Cloud Connections, Observability, Members & Roles, and the API Reference.